Crash on open

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Re: Crash on open

PostPosted by lzx395 » Sun Nov 06, 2016 10:28 am

failed to open akeytsu beta3.3.I have seen this Event Log Message: Your hardware configuration does not meet minimum specifications needed to run the application. The application must close.
i use win7,nvidia GeForce 9500T.
The akeytsu beta1.1 is ok.
Hopefully guys can help...
lzx395
 
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Re: Crash on open

PostPosted by Cédric - nukeygara » Mon Nov 07, 2016 11:40 am

Hello,
As written here (http://nvidia.custhelp.com/app/answers/ ... s%E2%80%9D), can you please install the most recent driver (if it is not already the case...) ?
Thank you
Cédric - nukeygara
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Re: Crash on open

PostPosted by FabIV » Mon Nov 14, 2016 8:40 pm

Cedric, have you received anything from me?
FabIV
 
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Re: Crash on open

PostPosted by Cédric - nukeygara » Tue Nov 15, 2016 9:45 am

Hello,
Which email address have you used ?
Thank you
Cédric - nukeygara
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Re: Crash on open

PostPosted by Cédric - nukeygara » Mon Nov 21, 2016 9:31 am

Hello,
Yes, I well received your dmp files.
Could you please send me back the complete Crashs folder ? (where you found these .dmp files, but containing .log and .jpg files)
Thank you,
Cedric
Cédric - nukeygara
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Re: Crash on open

PostPosted by FabIV » Thu Dec 01, 2016 2:04 pm

Sorry, for the late response, but I have sent them to your support adress. all files are included.

Best Regards
FabIV
 
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Re: Crash on open

PostPosted by Cassandra - Nukey » Fri Mar 24, 2017 5:11 pm

Hi,

We have found a solution for another user (whose computer has an integrated Intel HD graphics card): topic256.html
Maybe this will help you!

Can you update your graphic's driver with your config's closest version in the following link (which is a list of corrected drivers) :
http://www.intel.fr/content/www/fr/fr/s ... ivers.html
Can you tell us if the crash always occurs ?

Thank you !

Regards,
Cassandra
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Cassandra - Nukey
 
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