[SOLVED] Crash on Export

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[SOLVED] Crash on Export

PostPosted by Myrlite » Sun Feb 05, 2017 7:24 pm

Akeytsu crash if I export on a file that exist already. Repro 100%. Version Beta.3.4.0
Myrlite
 
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Joined: Sat Nov 14, 2015 8:19 pm

Re: Crash on Export

PostPosted by Cédric - nukeygara » Mon Feb 06, 2017 9:17 am

Hello,
To reproduce your crash, I did the following actions in Beta 3.4 version:

- Open Akeytsu
- Open akeyboy_sample.akt
- Export to "C:\Temp\ex.fbx"
- Export to "C:\Temp\ex.fbx"

All is ok => the crash was not reproduced.
Can you confirm that this sequence leads to a crash on your computer ?
Else, can you please detail how you reproduced the crash ?

Thank you,
Cedric
Cédric - nukeygara
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Re: Crash on Export

PostPosted by Anton Boiko » Mon Feb 06, 2017 1:45 pm

Hi there,

same here, crash at first attempt to export default akeyboy scene to fbx with overwrite, screenshot is available here https://s.mail.ru/KxkX/pneEfWPkq.

Cheers,
Anton.
Anton Boiko
 
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Re: Crash on Export

PostPosted by Cédric - nukeygara » Mon Feb 06, 2017 7:08 pm

Hello,
I could finally reproduce the bug => I gonna fix it.
Thank you for your posts.
Cédric - nukeygara
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Re: Crash on Export

PostPosted by tjheldna » Thu Mar 16, 2017 1:25 am

Hi,

Akeytsu is crashing for me all the time on export to fbx. When opening the exported model in the game engine it appears to have been exported properly.

Are we going to see an update with a fix to this one soon? This one is causing me to use and loosing a lot of work if I forget to save before an export.
tjheldna
 
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Re: Crash on Export

PostPosted by Cédric - nukeygara » Thu Mar 16, 2017 7:49 am

Hello,

Can you confirm that your crashes at export only occur when you export on an already existent file (when you get a confirmation pop-up in akeytsu) ?
If you confirm that:
1- It is the crash we spoke about previously. It is fixed and will release in the next update (soon)
2- The crash occurs after akeytsu has exported the file => "it appears to have been exported properly" is normal
3- you can avoid it by exporting to a non-existent file

If you do not confirm, can you please send me your akt file at support@nukeygara.com ?

Thank you,
Cedric
Cédric - nukeygara
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Re: Crash on Export

PostPosted by tjheldna » Thu Mar 16, 2017 10:25 am

Hi

Yes at this point in time I'm always overwriting an existing file. Yes I can send you the file I'm working on currently.

Thanks
tjheldna
 
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Re: Crash on Export

PostPosted by Cédric - nukeygara » Thu Mar 16, 2017 12:07 pm

Hi,
No need to send us your file, since we have already fixed the bug (but not already released the fix).
Do not hesitate if you have other questions/remarks.
Regards,
Cedric
Cédric - nukeygara
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Posts: 104
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Re: [SOLVED] Crash on Export

PostPosted by tjheldna » Thu Mar 16, 2017 11:05 pm

Too late =) thanks for looking into the issue.
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