[SOLVED] Crash on startup 3.5 (Surface pro 4)

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[SOLVED] Crash on startup 3.5 (Surface pro 4)

PostPosted by Alza » Thu Mar 23, 2017 1:43 am

OS: Windows 10 pro insider preview 15058
Hardware: Surface pro 4 with intel HD 540

After the application started and I entered a license key, Akeystu crashes immediately.
The license key was saved because, after second launch, it crashed without asked any key

I only see the splashscreen
Last edited by Alza on Fri Mar 24, 2017 3:00 am, edited 1 time in total.
Alza
 
Posts: 2
Joined: Thu Mar 23, 2017 1:36 am

Re: Crash on startup 3.5

PostPosted by Cassandra - Nukey » Thu Mar 23, 2017 9:06 am

Hello Alza,

Can you update your graphic's driver with your config's closest version in the following link (which is a list of corrected drivers) :
http://www.intel.fr/content/www/fr/fr/s ... ivers.html
Can you tell us if the crash always occurs ?

--------------
[UPDATE 2017/07/04]
Intel met problem with their drivers and some applications as games or 3D software, that’s why crashes occurred sometime in computers or tablets which only use the Intel integrated graphic card for rendering
More official details from Intel:
https://www.onmsft.com/news/intel-hd-gr ... face-pro-4
--------------

Thank you !

Regards,
Cassandra
- Nukeygara -
Last edited by Cassandra - Nukey on Tue Jul 04, 2017 8:36 am, edited 1 time in total.
Cassandra - Nukey
 
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Re: Crash on startup 3.5

PostPosted by Alza » Fri Mar 24, 2017 2:59 am

Thanks,

The crash is fixed with the latest intel driver
Alza
 
Posts: 2
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Re: [SOLVED] Crash on startup 3.5

PostPosted by Cassandra - Nukey » Fri Mar 24, 2017 4:51 pm

Hello,

We're glad to know that it worked for you !

Thank you for your feedback.

Regards,
Cassandra
- Nukeygara -
Cassandra - Nukey
 
Posts: 72
Joined: Thu Mar 02, 2017 10:07 am


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