[SOLVED] Crash on startup 3.5 (Surface pro 4)

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[SOLVED] Crash on startup 3.5 (Surface pro 4)

PostPosted by Alza » Thu Mar 23, 2017 1:43 am

OS: Windows 10 pro insider preview 15058
Hardware: Surface pro 4 with intel HD 540

After the application started and I entered a license key, Akeystu crashes immediately.
The license key was saved because, after second launch, it crashed without asked any key

I only see the splashscreen
Last edited by Alza on Fri Mar 24, 2017 3:00 am, edited 1 time in total.
Alza
 
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Re: Crash on startup 3.5

PostPosted by Cassandra - Nukey » Thu Mar 23, 2017 9:06 am

Hello Alza,

Can you update your graphic's driver with your config's closest version in the following link (which is a list of corrected drivers) :
http://www.intel.fr/content/www/fr/fr/s ... ivers.html
Can you tell us if the crash always occurs ?

Thank you !

Regards,
Cassandra
- Nukeygara -
Cassandra - Nukey
 
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Joined: Thu Mar 02, 2017 10:07 am

Re: Crash on startup 3.5

PostPosted by Alza » Fri Mar 24, 2017 2:59 am

Thanks,

The crash is fixed with the latest intel driver
Alza
 
Posts: 2
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Re: [SOLVED] Crash on startup 3.5

PostPosted by Cassandra - Nukey » Fri Mar 24, 2017 4:51 pm

Hello,

We're glad to know that it worked for you !

Thank you for your feedback.

Regards,
Cassandra
- Nukeygara -
Cassandra - Nukey
 
Posts: 39
Joined: Thu Mar 02, 2017 10:07 am


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